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Frequently asked questions FAQ

Resort

Is Bianca Sands on Grace Bay the same as The Regent Grand?

Bianca Sands is the name of the resort rental program for the majority of the Suites located at The Regent Grand Resort. When booking a suite via Bianca Sands, you are booking at The Regent Grand.

Do you offer towels by the pool? ?

Yes, towels are offered free to all resort guests. 

Is there any food and beverage service at the pool?

Yes, food and beverage service is available poolside for all our resort guests.

Is there any food and beverage service at the beach?

Yes, food and beverage service is available at the beach for all our resort guests.

Do I need to bring an electrical adapter?

We use 120 watts

Do you have a nurse on property?

There is no nurse on property, but there is a doctor’s office close by.

Can I drink the water?

Yes, our water is safe to drink, however, we offer bottled water for all our resort guests.

Do you offer ADA amenities at your resort?

No

Is there Wifi available at the resort?

Yes, free Wifi is available throughout the resort for the use of all our resort guests.

Is the pool heated?

Yes, our pool is heated seasonally.

What are the pool hours?

Our pool hours are 6 am – 10 pm daily

Do you have a gym on site?

Yes, our gym is open 24hrs every day

Is there a grocery store nearby the resort?

Yes, IGA Gourmet is conveniently located just steps from the resort

Is it safe to swim in the ocean?

Yes, Grace Bay beach is one of the most pristine beaches with year-round swimming

Suites

Do all suites have full kitchens?

No, please inquire at time of reservation

Do all suites have balconies?

Yes, all of our resort suites offer balconies

Is there a coffee maker in each suite?

Yes, all of our suites offer in-room coffee makers

What amenities are included in my suite?

Full kitchen (in most suites), coffee maker, dishwasher, washer, dryer, iron and DVD player

What suite room types have a washer and dryer provided? 

One, Two, Three Oceanfront Suites and the Two Bedroom Pool View Suites

Are cribs available?

Yes, cribs are available upon request

Do you offer a shopping service to pre-stock my suite with items before my arrival?

Yes, we offer a pre-stocking service. Just complete the form on the website. A small fee applies.

What housekeeping services are provided daily

Full housekeeping service is provided daily.

Am I allowed to grill at my suite?

No, due to local fire laws, grilling is not allowed.

Are the suites wheelchair accessible?

No

TRANSPORTATION

How far is the resort from the airport?

Bianca Sands is conveniently located only 20 -25 mins from Providenciales International Airport

Is there a shuttle to and from the airport?

No, free shuttles

How do I arrange transportation to the resort?

There will be an airport greeter who will assist you with transportation

Do you offer car rentals from the resort?

Our resort concierge will be happy to refer you to local car rental companies.

Is there parking at the resort?

Yes, free parking is available at the resort

What airlines travel in and out of Providenciales airport?

American Airlines, Delta, Air Canada, South West, JetBlue, United Airlines, British Airways, InterCaribbean Airways & Caicos Express Airways.

TRANSPORTATION

What type of activities do you offer at the resort?

You can swim and sunbathe either at our beautiful resort pool or on the beach, at the most pristine beach in the world, Grace Bay beach.

What type of activities can your concierge arrange during my stay?

Tours, excursions and dinner reservations.

Can I make reservations for dining or onsite activities before I travel?

Yes, our on-site concierge will be happy to assist.

Can you arrange spa appointments?

Yes, we can arrange for spa appointments at nearby spas.

Do you offer a concierge on site?

Yes

Can I rent bicycles at the resort?

Yes, bicycles are available at the resort for complimentary use by resort guests.

DINING

Do you have dining options on property?

You can dine in your private suite, with fully equipped kitchens. Our pre-arrival service can also assist in stocking your suite prior to your arrival for a small fee.

What are other dining options available nearby?

We are central to the restaurants in Grace Bay

Can I make reservations for dining or onsite activities before I travel?

Yes, our on-site concierge will be happy to make reservations for local restaurants prior to your arrival.

Do you offer room service?

Yes

POLICIES

What is the attire at the resort?

Very casual

Is Bianca Sands a kid-friendly resort?

Yes

Is a passport required to travel to Providenciales?

Yes

Are Pets Allowed?

No

What is required upon check-in at the resort?

Passport & credit card for incidental charges

What is the tax percentage on the room?

22%

PAYMENT

What forms of payment do you accept?

AMEX, MasterCard, and VISA

Do you require any payments up front?

3-night stay deposit

Do I need a credit card at check-in?

Yes

Can I pay my balance in cash?

Yes

Do you charge a resort fee?

No

Can I make payments on my balance before my vacation?

Yes

Can I book a reservation without a deposit?

No, advance deposits are required for all resort reservations to hold your room reservation.

What is the cancellation policy?

7 days prior to arrival date

What time is check-in and check-out?

Check-in time starts at 3PM and after (there is someone there until 11pm). Check-out time is 11AM.

Are early check-ins and late check-outs possible?

Not during the summer season, (April-August you can request with it the front desk (877-380-5750) during the off season but it is never guaranteed.

How do I adjust my reservation?

If a booking is direct, contact reservations@biancasandsresort.com and if booked through a third party, please contact them directly.

What is the security deposit/ damage waiver for?

Incidentals or damages

Can I pay my security deposit in cash?

Yes

How much is the security deposit/damage waiver?

$300

How old do I need to be to stay at this resort? 

21 years old

MISCELLANEOUS

Where can I find guest reviews for the resort?

Our website is currently unavailable

Can I rent chairs and umbrellas for the beach?

Yes, chairs and umbrellas are complimentary for use by all our resort guests.

Are trailers and motorcycles allowed at the resort?

No trailers, however, motorcycles are allowed.

Can I fish on the beach?

No, fishing is not allowed on any area of the beach.

Can I rent a beach wheelchair on my vacation?

No, wheelchairs are not available for rent.

Thank You